Lambeth Man And Van Terms and Conditions

These terms and conditions set out the basis on which Lambeth Man And Van provides removal, transport, delivery, collection, and related support services within the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. The purpose of this document is to establish clear expectations around the booking process, payments, cancellations, liability, waste handling, and the legal framework applying to the service. These conditions apply whether the work is arranged for a single item move, part-load transport, furniture delivery, storage transfer, or a general van service.

For the avoidance of doubt, these terms apply to all customers, including private individuals, landlords, tenants, businesses, letting agents, and other organisations that use the Lambeth man and van service. Any special arrangements must be agreed in writing before the job starts. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Headings are for convenience only and do not affect interpretation.

The customer is responsible for ensuring that all information given at the time of booking is accurate and complete. This includes collection and delivery addresses, access details, parking restrictions, the number and type of items, floor levels, lift availability, and whether dismantling or reassembly is required. Where the customer fails to provide accurate information, the service provider may revise the quotation, refuse to proceed, or charge additional fees if extra time, labour, vehicle space, or equipment becomes necessary.

Booking Process

A booking is only confirmed once the quotation has been accepted and the service provider has acknowledged the agreed date, time, scope of work, and any special requirements. A quote may be based on information supplied by the customer and may be subject to adjustment if the actual job differs from the description provided. The man and van booking process may include a pre-arranged call, written message, online request, or another booking method used by the company. No booking is binding until confirmation has been issued.

Customers must ensure that the property is accessible and that the goods to be moved are ready at the agreed time. The team may refuse to handle items that are unsafe, excessively heavy, contaminated, prohibited by law, or not disclosed in advance. If the job requires waiting due to the customer’s delay, the service provider may charge for lost time. If parking or access cannot be secured, additional costs, re-routing, or a failed-job charge may apply.

Any estimated arrival time is provided in good faith but may be affected by traffic, weather, road closures, or earlier jobs overrunning. While every effort will be made to arrive within the expected window, timings are not guaranteed unless specifically agreed as a fixed appointment. The customer accepts that reasonable operational changes may be necessary on the day to complete the service safely and efficiently.

Payments and Charges

All fees must be paid in full in accordance with the agreed quotation or invoice. Unless stated otherwise, charges are based on labour time, vehicle use, fuel, congestion or parking costs where applicable, and any extra services requested by the customer. The company may require a deposit for larger or scheduled jobs, and the balance must be settled immediately upon completion unless an alternative payment term has been expressly agreed in writing. Accepted payment methods will be confirmed during booking or invoicing.

If the service extends beyond the originally agreed scope, the customer will be charged for the additional time, work, or materials reasonably required to complete the job. This may include extra stairs, long carries, dismantling, reassembly, waiting time, or multiple trips caused by inaccurate information. Where a payment is declined, reversed, or left outstanding, the customer remains liable for the full amount and any reasonable costs incurred in recovering the debt. Any discounts or promotions are discretionary and may be withdrawn at any time.

Prices may also be adjusted where the job changes materially from the original description, including a change in volume, access conditions, or disposal requirements. Unless otherwise stated, quotes do not include third-party charges such as penalties, permits, congestion costs, or storage fees. UK man and van services are provided on the basis that the customer will cooperate reasonably and make payment promptly when due.

Cancellations, Delays, and Amendments

The customer may cancel or amend a booking by giving reasonable notice. If notice is given too late, the company may charge a cancellation fee to cover reserved time, planning, and any costs already incurred. The amount of any cancellation charge may depend on how much notice was given and whether a vehicle, crew, or materials had already been allocated. For same-day or urgent bookings, a higher cancellation charge may apply if the team has already departed or arrived at the site.

If the customer is not present at the agreed start time, or if the collection or delivery cannot proceed because of missing keys, incorrect access details, unsafe conditions, or unready goods, the job may be treated as cancelled or delayed at the customer’s expense. The company may choose, at its discretion, to wait, reschedule, or proceed once the issue is resolved, but this does not remove the customer’s liability for any resulting costs. Any request to change the date, time, or scope of the service is subject to availability.

Where the service provider must cancel due to circumstances beyond reasonable control, such as vehicle failure, severe weather, staff illness, or road closures, the company will aim to offer an alternative time or a refund of any prepaid amount for the cancelled element only. No compensation will be due for indirect loss arising from a cancellation, including missed appointments, business interruption, or inconvenience, except where required by law.

Liability and Customer Responsibilities

The company will take reasonable care in carrying out the work, but the customer acknowledges that moving goods involves ordinary handling risks. The service provider is not responsible for damage caused by items that were already fragile, poorly packed, defective, overloaded, or unsuitable for transport. The customer should protect and clearly identify any delicate or high-value items and should remove personal data, loose contents, and hazardous materials before the job begins. Unless agreed in writing, the service does not include specialist packing or insurance for exceptionally valuable items.

The customer is responsible for obtaining any necessary permissions, including building access approval, parking permission, lift reservations, or permits required for the job. The company will not be liable for delays, fines, or losses caused by the customer’s failure to arrange access or permissions. If the customer asks the team to move an item that appears dangerous or likely to cause injury or damage, the team may refuse. Any directions given by the customer are followed at the customer’s risk where they conflict with safe working practice.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the company shall not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, or missed opportunity. Where liability is established for loss of or damage to goods, the company’s responsibility will be limited to the lower of the repair cost, replacement value, or the amount reasonably recoverable under any applicable insurance arrangement, unless a different limit is required by law.

Waste Regulations and Disposal

If the service includes disposal, rubbish removal, or the transport of unwanted items for recycling or waste transfer, the customer must ensure that the materials are described accurately. The company only accepts waste that can lawfully be carried, stored, transferred, and disposed of in accordance with UK regulations. The customer must not present controlled, hazardous, clinical, pressurised, toxic, asbestos-containing, or otherwise prohibited materials unless this has been specifically agreed in advance and can lawfully be handled by the provider. Any misdescription of waste may result in refusal, additional charges, or reporting to the appropriate authority where required.

Under UK waste rules, the customer remains responsible for the lawful origin and description of the waste until it is properly transferred. Where the service provider acts as carrier or broker, waste will only be moved to an authorised facility or other lawful destination. If documentation, segregation, or source information is required, the customer must cooperate fully and provide accurate details. The company may refuse waste that is mixed in an unsafe or non-compliant way or that creates a risk of contamination. Any recyclable or reusable items will be handled according to operational capacity and legal obligations, not by guarantee of recovery.

The customer agrees not to place hidden waste, electrical hazards, batteries, fluids, needles, gas bottles, or other dangerous items among general rubbish. If such items are discovered after loading has begun, the company may stop work and charge any additional time or disposal costs incurred. Where the customer asks the team to remove waste from a third-party site, the customer must confirm that they have authority to do so and that the waste is not fly-tipped or illegally dumped. The company reserves the right to decline any waste job that presents a compliance risk.

Insurance, Claims, and Complaints

The service provider may carry suitable insurance for the operation of the van and the business, but cover is subject to policy conditions, exclusions, and claim limits. The customer is encouraged to arrange their own insurance for goods of unusual value or importance. Any claim for damage, loss, or shortage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should keep packaging, photographs, and any relevant evidence to support a claim.

Minor scuffs, marks, or wear arising from normal handling, loading, or transit are not automatically regarded as damage. Claims will be assessed based on the circumstances, the condition of the items before movement, and whether the customer complied with these terms. The company may inspect the goods or request further information before making any decision. If the customer fails to allow a fair opportunity to investigate, this may affect the outcome of the claim.

Any complaint should be made promptly and in good faith so that the matter can be reviewed and, where appropriate, resolved. The company will act reasonably in dealing with disputes, but no admission of liability is made by engaging in correspondence or settlement discussions. Any agreed remedy will be limited to what is fair and lawful in the circumstances.

General Terms and Governing Law

The company may assign or subcontract any part of the service where necessary for operational reasons, provided that reasonable care is taken in selecting competent personnel. The customer may not assign rights or obligations under these terms without written consent. If the company chooses not to enforce a particular term on one occasion, that does not mean the term is waived for the future. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later version has been expressly accepted.

If any provision of these Lambeth Man And Van terms is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed so that the remaining terms continue to operate. These terms constitute the entire agreement between the parties regarding the service and supersede prior discussions, representations, or informal understandings, except where expressly incorporated in writing. The customer confirms that they have read and understood the terms before proceeding with the booking.

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim relating to the service, subject to any mandatory legal rights available to consumers. By booking the man and van service, the customer acknowledges that they are entering into a contract on these terms and that the service will be delivered in accordance with applicable UK law.