Lambeth Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Man and Van provides removal, man and van and related transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual or business requesting or accepting our services.
We, us, our means Lambeth Man and Van.
Services means any removal, man and van, transport, delivery, collection, loading, unloading, packing, or related services provided by us.
Booking means a confirmed request for our services, whether made by telephone, online form or any other accepted method.
Vehicle means any van or other vehicle used by us to provide the services.
2. Scope of Services
We offer man and van, removal and transport services for domestic and commercial clients. The exact scope of services, including size of vehicle, number of workers and timings, will be as set out in the booking confirmation.
We reserve the right to allocate suitable vehicles and personnel based on the information provided by you at the time of booking. If the information supplied is incomplete or inaccurate, we may not be able to complete the work as estimated and additional charges may apply.
3. Booking Process
3.1 Booking Requests
You may request a booking by providing full details of the job, including collection and delivery addresses, access details, floors, presence or absence of lifts, parking conditions, approximate inventory, and any special handling requirements.
3.2 Estimates and Quotes
We may provide an estimate or quote based on the information you supply. All estimates are given in good faith but do not constitute a fixed price unless expressly stated. If the job differs from the description provided, we reserve the right to adjust the price accordingly.
3.3 Booking Confirmation
Your booking is not confirmed until we have explicitly accepted it and provided a confirmation, which may be verbal or written depending on the method of contact. By accepting the booking, you confirm that you are over 18 years of age and authorised to enter into this agreement.
3.4 Changes to Bookings
Any changes to the date, time, addresses, access, inventory, or service requirements must be communicated to us as soon as possible. Changes are subject to availability and may affect the price. We are not obliged to accommodate changes, but we will make reasonable efforts to do so.
4. Pricing and Payments
4.1 Rates
Our pricing may be based on hourly rates, fixed quotes or a combination of both, as agreed at the time of booking. Minimum charges may apply. Travel time, congestion, tolls, parking and other reasonable expenses may be charged in addition to service time where applicable.
4.2 Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the service. For longer or higher value jobs, we may require a deposit or advance payment prior to the service date. If a deposit is not received within the specified time, we may cancel the booking.
4.3 Methods of Payment
We may accept various forms of payment such as card payments, bank transfer or cash, as specified at the time of booking. You are responsible for ensuring that you have an accepted payment method available on the day of service.
4.4 Late or Failed Payments
If payment is not made when due, we reserve the right to charge reasonable interest on overdue amounts and recover any costs incurred in obtaining payment, including administrative and legal costs. We may also withhold delivery of goods or retain items until full payment is received, in accordance with applicable law.
5. Cancellations and Rescheduling
5.1 Client Cancellations
If you wish to cancel your booking, you must notify us as early as possible. Cancellation charges may apply as follows:
Cancellation with more than 48 hours notice: no cancellation fee, any deposit may be refundable at our discretion.
Cancellation between 24 and 48 hours before the scheduled start time: we may charge up to 50 percent of the estimated job value or retain the deposit.
Cancellation with less than 24 hours notice or on arrival: we may charge up to 100 percent of the estimated job value.
5.2 Rescheduling
If you need to reschedule, we will make reasonable efforts to accommodate your new preferred date and time, subject to availability. Rescheduling at short notice may incur a fee, and if we are unable to agree a new date, the cancellation terms above may apply.
5.3 Our Right to Cancel
We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdowns, accidents, illness, or safety concerns. In such cases, we will seek to reschedule the service at a mutually convenient time. Our liability in such circumstances will be limited to any deposit or pre-payment you have made for the affected booking.
6. Client Responsibilities
6.1 Accurate Information
You must provide accurate and complete information about the job, including addresses, access, parking restrictions, property layout, and items to be moved. Any omissions or inaccuracies may lead to delays, additional charges, or an inability to complete the work.
6.2 Packing and Preparation
Unless packing services are specifically included in your booking, you are responsible for properly packing and securing your items before our arrival. Fragile or valuable items must be adequately protected and clearly labelled. You must disconnect and prepare appliances and furniture in accordance with the manufacturers instructions where relevant.
6.3 Access and Parking
You are responsible for ensuring adequate access at both collection and delivery addresses, including arranging any necessary parking permissions or permits. Waiting time or parking fines incurred as a result of inadequate arrangements may be charged to you.
6.4 Presence During the Job
You, or an authorised representative, should be present for the duration of the job to provide instructions, confirm items to be moved, and sign any documentation if required. If no representative is present, we will proceed based on the agreed instructions and accept no liability for any items left behind or taken in error where reasonable care has been exercised.
7. Items We Will Not Move
We do not transport:
Illegal, dangerous or hazardous goods, including explosives, flammable liquids or gases, chemicals, or toxic materials.
Live animals or plants requiring special environmental conditions.
Cash, jewellery, precious metals, valuable documents, antiques or items of exceptional value unless agreed in advance.
Waste, refuse or items intended solely for disposal, except where pre-agreed and compliant with waste regulations.
If prohibited items are included without our knowledge, you will be responsible for any resulting loss, damage, fines or legal consequences.
8. Waste Regulations and Disposal
8.1 Compliance with Waste Law
We operate in accordance with applicable waste management and environmental regulations. We are not a general waste collection service and will only remove items for disposal where this has been agreed in advance as part of the booking.
8.2 Types of Waste
We may refuse to remove certain types of waste, including hazardous materials, electrical items requiring specialist disposal, and construction or demolition waste, unless specifically agreed and compliant with regulatory requirements. Any additional charges for lawful disposal will be communicated where possible before the service is carried out.
8.3 Client Responsibility
You are responsible for declaring any items intended for disposal at the time of booking and for ensuring that such items can be legally transported and disposed of. You must not request us to transport waste or items for disposal in a way that breaches environmental or waste regulations.
9. Liability and Limitations
9.1 Our Duty of Care
We will exercise reasonable care and skill in handling, loading, transporting and unloading your belongings. However, our liability is subject to the limitations set out in this section.
9.2 Excluded Liability
We will not be liable for:
Loss or damage resulting from your failure to adequately pack or protect items when packing is your responsibility.
Loss or damage to fragile or inherently weak items such as glass, mirrors, lamps, or unprotected electronic equipment, unless we have packed them.
Pre-existing damage, defects or wear and tear.
Loss of data or software from computers or other electronic devices.
Indirect or consequential loss, including loss of profits, income or business opportunity.
9.3 Limitation of Liability
Our total liability for loss of or damage to your goods, however arising, will not exceed a reasonable estimated value of the items or any cap communicated in advance, whichever is lower. If you wish to declare specific high-value items, this must be agreed before the job and may affect the price or require additional insurance arrangements.
9.4 Client Indemnity
You agree to indemnify us against any claims, losses, damages, costs or expenses arising from:
Your breach of these Terms and Conditions.
The transport of prohibited or undeclared items.
Inaccurate information supplied by you regarding the job, items or access conditions.
10. Delays and Circumstances Beyond Our Control
We will make reasonable efforts to adhere to agreed dates and times. However, arrival and completion times are estimates and not guaranteed. We are not liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, adverse weather, breakdowns, strikes, or acts of public authorities.
11. Insurance
We maintain appropriate insurance cover for our legal liabilities in connection with the services. This is not a substitute for your own contents or transit insurance. You are strongly advised to arrange suitable insurance for your goods during removal and transport, particularly where items are of high value.
12. Complaints and Claims
12.1 Reporting Issues
If you have any concerns during the service, you should raise them with our team at the time so that we have an opportunity to address them. If you believe there has been loss or damage, you must notify us as soon as reasonably practicable after discovering the issue, providing full details.
12.2 Evidence and Cooperation
You may be asked to provide proof of value, photographs, or other evidence to support any claim. You agree to cooperate fully in any investigation or assessment of alleged loss or damage.
12.3 Time Limits
Claims for loss or damage must be notified within a reasonable period after completion of the service. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any potential liability to you, to the extent permitted by law.
13. Use of Subcontractors
We may, at our discretion, use subcontractors or third-party carriers to perform all or part of the services. We will use reasonable care in selecting such parties. These Terms and Conditions will still apply, and our liability in respect of services carried out by subcontractors will be subject to the same limitations.
14. Privacy and Data
We will collect and use personal information such as your name, address and contact details solely for the purposes of arranging and carrying out the services, administering payments and handling any queries or claims. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to perform the services, comply with legal obligations or enforce our rights.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
16.1 Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No Waiver
Our failure or delay to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 Entire Agreement
These Terms and Conditions, together with any written confirmation or agreed quote, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
16.4 Updates to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the latest version when arranging new services.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
